tk11's Privacy Policy
This policy explains with full transparency how your personal information is collected, stored, and used on the tk11 platform.
tk11 places the highest priority on protecting the privacy of its users. This Privacy Policy ("Policy") explains what information we collect when you use our website and services, how it is used, how long it is stored, and what steps we take to keep your information secure. By using tk11's services, you are considered to have agreed to the terms of this Policy. If you do not agree with any term, we recommend that you refrain from using our services.
This Policy may be updated from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised, and for significant changes we will notify you directly. We recommend reviewing this page regularly.
1. What Information Is Collected
We collect information that you provide directly when creating an account or using tk11's services. This includes:
- Full name and date of birth
- Email address and mobile number
- Residential address
- National ID or passport number (for identity verification)
- Payment information (bKash, Nagad, or Rocket number)
When you visit our platform, the following information may be collected automatically:
- IP address and device type
- Browser type and version
- Pages visited and session duration
- Cookies and local storage data
- Operating system and network connection information
2. How Your Information Is Used
tk11 uses the information collected from you only for the following legitimate purposes:
- Account registration and identity verification
- Processing deposit and withdrawal transactions
- Providing customer support and resolving issues
- Ensuring account security
- Preventing fraud and unlawful activity
- Enforcing responsible gaming policies
- Improving platform quality and user experience
- Meeting legal obligations
We do not sell your information to third parties for marketing purposes. Information may be shared with selected technology partners to deliver required services, and in such cases strict confidentiality agreements are in place.
3. Cookies and Tracking Technologies
Cookies are small data files stored in your browser. tk11 uses cookies for the following reasons:
- To keep your login session active
- To remember your preferences and settings
- To monitor platform performance
- For security verification and fraud prevention
You can disable cookies from your browser settings. However, doing so may cause some tk11 services to not function properly.
- Essential Cookies — for core service functionality
- Functional Cookies — for remembering preferences
- Analytics Cookies — for service improvement
4. Information Disclosure and Sharing
tk11 does not generally disclose your personal information to third parties. However, information may be shared in the following limited circumstances:
Necessary information may be shared with selected trusted partners for payment processing (bKash, Nagad, Rocket), cybersecurity, and technical services. They may use this information only to provide the specified service.
Information may be disclosed when required to comply with a court order, a lawful request from law enforcement, or applicable legal obligations. In such cases, we will provide only the information that is legally required.
We do not sell or rent your information to advertisers, data brokers, or any third party for commercial purposes. This is an absolute policy of tk11.
5. Data Security Measures
Industry-standard technical and procedural security measures are applied on the tk11 platform to protect your personal information:
All data transfers are encrypted
Prevention of unauthorized access
Restricted staff access
Identity concealed in analytics
While we ensure the highest level of protection, it is important to acknowledge that data transmission over the internet is not entirely risk-free. We therefore ask you to remain vigilant and keep your account password confidential.
6. Data Retention Period
tk11 retains your personal information for as long as it is necessary to provide services or to meet legal obligations. General retention guidelines are as follows:
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Active account data: Retained for as long as the account is active and for a defined period after closure in accordance with applicable law.
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Transaction records: Retained in accordance with financial regulations and legal requirements.
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Communication records: Customer support conversations are kept for a defined period to ensure service quality.
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Marketing preferences: Retained until you withdraw consent.
Once the retention period ends or a request to delete an account is received, information not subject to legal obligations will be securely deleted or anonymized.
7. Your Data Rights
Every user registered with tk11 has the following rights over their personal information:
- The right to view your information and receive a copy
- The right to correct inaccurate information
- The right to request deletion of information in certain circumstances
- The right to object to the processing of information
- The right to stop marketing communications
- Data portability — the right to receive your information in a structured format
To exercise any of your rights or for any questions regarding your information, please contact us. After verifying your request, we will endeavor to respond within a reasonable time.
Please note that some information may not be possible to delete due to legal obligations. In such cases, we will inform you clearly.
8. Protection of Minors
tk11's services are intended for individuals aged 21 and above only. We do not knowingly collect information from any minor. Age is verified at registration and confirmed via ID document where necessary.
If we suspect that a minor's information has accidentally entered our system, we will immediately arrange to delete that information and close the associated account. If you believe a minor is using our platform, please notify us immediately.
9. Third-Party Services and Links
tk11 works with game providers (such as Pragmatic Play, Spribe, JILI, PG Soft, and others) and payment service providers. These third parties have their own privacy policies, and tk11 has no direct control over their data processing activities.
However, we ensure that our partners' data protection standards are consistent with our own. For payment transactions, bKash, Nagad, and Rocket follow their own security procedures, and we share with these providers only the information necessary to complete a transaction.
10. Policy Changes and Updates
tk11 reserves the right to change or update this Privacy Policy at any time. The method of notification will vary depending on the nature of the change:
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Significant changes: You will be notified directly at the email address registered to your account and a clear notice will be posted on the site.
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Minor changes: Indicated by updating the "Last Updated" date at the top of this page.
Continued use of tk11 services after an update will be considered your acceptance of the new policy. We therefore recommend reviewing this page regularly.
11. Contact Us
If you have any questions, comments, or concerns about this Privacy Policy — or wish to exercise your data rights — please contact our support team. Our team is available 24/7 to assist you.
Support is available in both Bengali and English.
Your Information Is Secure
tk11 protects your privacy through SSL encryption and strict access controls.
Play safely on tk11
Your privacy and security are our first priority. Visit tk11 today and enjoy entertainment on a trusted platform.
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