All your answers in one place
tk11 FAQ — Frequently Asked Questions
Find detailed answers on bonuses, deposits, accounts, mobile use, and more — all on this page.
We have put together this detailed FAQ to make your experience on the tk11 platform as easy and enjoyable as possible. Whether you are a new player or a returning one — how bonuses work, which methods you can use to deposit money, what to do if you have a problem on mobile, or how to use the responsible gambling features — you will find direct and reliable information on all of it here. Every answer is written in line with tk11's actual policies. If you cannot find the answer to a question, contact us via our 24/7 live chat or email.
All Q&As
Bonuses & Offers
At tk11 you get a 150% bonus on your first deposit, up to ৳5,000. For example, a ৳1,000 deposit adds ৳1,500 in bonus, bringing your total balance to ৳2,500. A ৳8,000 deposit gets you the maximum ৳5,000 bonus, giving a total balance of ৳13,000. The bonus is added automatically as soon as you make your first deposit — no separate code needed.
At tk11, wagering is calculated on the bonus amount only — the deposit amount is not included. After receiving a bonus, you need to wager that amount 25 times before you can withdraw. For example, if you receive a ৳1,500 bonus, you must complete ৳37,500 in total bets before withdrawing your bonus winnings. This rule ensures the fair use of bonuses.
In general, bets placed on slots, fishing games, and most casino games count fully toward the wagering requirement. Sports betting bets may count partially or in a limited way. To confirm how much a specific game contributes, ask via live chat — our support team is always ready to give you accurate information.
Yes, a bonus can be cancelled, but there is a condition — cancelling a bonus will also cancel all winnings earned from that bonus. To request a cancellation, contact us via live chat. Before cancelling, it is wise to check your current balance and progress.
Yes, bonuses at tk11 have a set expiry period. If the wagering requirement is not completed within the given time, the bonus is automatically cancelled. You will be informed of the exact expiry details when you receive the bonus. Staying active and playing regularly makes it easy to complete the wagering before it expires.
Responsible Gambling
Yes, tk11 offers deposit limit setting as a responsible gambling feature. You can set a daily, weekly, or monthly limit so you cannot go beyond your budget. To change this setting, contact us via live chat or at [email protected].
Cooling-off is a short-term break — your account can be temporarily suspended for a few days or weeks. Self-exclusion is a longer-term step — access to your account is completely blocked for a set period (several months or permanently). Contact us via live chat for either option.
No. tk11 is for people aged 21 and above only. Age is verified at registration and identity documents may be requested at any stage. Those under age have no opportunity to open or use an account — this rule is strictly enforced.
Reach out directly via tk11's live chat or at [email protected] — our support team speaks Bengali and handles responsible gambling matters confidentially. In addition, various international gaming helplines are available online where you can get expert advice.
Some common signs include: spending more than your budget, repeatedly playing to chase losses, being unable to control your play, hiding your gambling from family or friends, and being unable to stop despite financial pressure. If any of these feel familiar, take a break and seek support.
Mobile Use
tk11 runs smoothly on both Android and iOS smartphones. Using the latest versions of Chrome, Firefox, and Safari gives you the best experience. Some features may not work correctly on older browsers or operating systems, so keep your device and browser updated.
First, clear your browser's cache and cookies — this solves the problem in most cases. In Chrome, you can do this from Settings → Privacy → Clear browsing data. If the problem persists, check your network connection or try a different browser. If data saver mode is on, try turning it off.
On Android, open tk11 in Chrome, tap the three-dot menu at the top right, and select "Add to Home screen". On iPhone, tap the share button in Safari and select "Add to Home Screen". This lets you open tk11 directly from your home screen just like an app.
In most cases, the game state is automatically restored once the connection returns, because tk11 games run on the server. Refreshing the page after reconnecting usually resumes the game right where you left off. If you notice any discrepancy, let us know via live chat and we will check it promptly.
Account Questions
To register at tk11, go to the login page and select the option to create a new account. Enter a valid mobile number or email, create a strong password, and complete the age verification. Registration takes just a few minutes — once done, you can start playing right away.
Click the "Forgot password" option on the login page and enter your registered mobile number or email. A reset link or code will be sent to you, which you can use to set a new password. If you do not receive the reset email, check your spam folder or contact us via live chat.
No, only one account per player is allowed at tk11. If multiple accounts are found, all of them may be closed and the balances forfeited. If you cannot access your old account, contact the support team instead of opening a new one.
Yes, you can log in from any device. The first time you log in from a new device, there may be a verification step — a code may be sent to your registered number or email. This is done for security, to prevent anyone else from accessing your account.
First, make sure your username and password are correct. Check whether Caps Lock is on. Clear your browser cache and try again. If you keep failing, your account may be temporarily locked — in that case, contact us via live chat or at [email protected].
Deposits
Money can be deposited at tk11 through three methods: bKash, Nagad, and Rocket. These are the most popular mobile financial services in Bangladesh, so deposits are easy from anywhere. The minimum deposit amount is ৳500 for each method.
After logging in, go to the cashier or deposit section and select bKash. Send the payment from your bKash app to the tk11 bKash number shown. Enter the payment reference number or transaction ID in the deposit form. Your balance is usually updated within a few minutes.
Yes, the process is almost the same. In the cashier section, select Nagad, send the payment from your Nagad app to the number shown, and submit the transaction ID. Nagad users can also start from ৳500 and deposit any amount.
tk11 does not charge any additional fee for deposits. However, your mobile financial service provider (bKash, Nagad, or Rocket) may deduct their own transaction charges. Those charges are set by the respective service's own policy and are not under tk11's control.
First, check your mobile wallet's transaction history to confirm the payment was successful. If it was, note the transaction ID and send it via live chat or to [email protected]. Our team will verify it quickly and update your balance. In most cases, waiting a little while resolves the issue.
Still have questions? We are ready to help
If the answers above did not resolve your question, contact our support team directly. 24 hours a day, 7 days a week — support is available in both Bengali and English.
Contact us via live chat directly on the site
[email protected] — write to us by email